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Warranty

Panhandle Door, Inc.

Limited Warranty Policy

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Effective Date: 8/25/25

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1. Our Commitment

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Panhandle Door, Inc. ("we," "us," "our") is committed to providing high-quality doors and related products. We stand behind our craftsmanship and the materials we use. This Limited Warranty outlines our promise to you, our customer, and sets forth the terms and conditions under which we will address any manufacturing defects. 

 

Natural variations in the color, grain, texture, or appearance of wood are inherent to wood products and are not considered defects.

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2. What This Warranty Covers

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This Limited Warranty covers any defects in material and workmanship in the doors and related products manufactured by Panhandle Door, Inc. for the original purchaser. A "defect in material or workmanship" is defined as a flaw in the product that occurs during the manufacturing process and renders the product unusable or unfit for its normal, intended purpose. This includes:

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  • Door Components:

    • Structural integrity of the door panel (e.g., warping, cracking, or splitting that exceeds industry-standard tolerances).

    • Adhesion of veneers or laminates.

  • Finishes:

    • Peeling, cracking, or blistering of our factory-applied finishes (if applicable). This excludes damage from improper handling, installation, or maintenance.​

 

3. What This Warranty Does NOT Cover

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This warranty does not cover damages or defects resulting from:

  • Improper Installation or Handling: Issues arising from improper installation, handling, storage, or finishing of the product. This includes, but is not limited to, failure to properly seal all six sides of the door (top, bottom, and all four edges) after receipt. Failure to seal properly can result in warped doors due to moisture absorption.

  • Normal Wear and Tear: Fading of finishes, scratches, scuffs, or other cosmetic changes that occur over time with normal use.

  • Improper Maintenance or Use: Damage caused by a failure to follow recommended care and maintenance instructions, or due to misuse, abuse, or neglect.

  • External Factors: Damage from external events, including, but not limited to, accidents, acts of God (e.g., fire, flood, earthquake), exposure to extreme heat, dryness, or humidity, or direct sunlight without adequate protection.

  • Modifications: Damage caused by unauthorized modifications or alterations to the product.

  • Third-Party Products: This warranty does not cover products or components not manufactured by Panhandle Door, Inc., even if they are sold or shipped with our products. This includes glass components or hardware from other manufacturers. We will assist you with any warranty claims you may have with the original manufacturer of such third-party products.

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4. How Long the Coverage Lasts

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This warranty is valid for a period of 1 year from the date of your original purchase. The warranty is non-transferable and is only applicable to the original purchaser of the product.

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5. How to File a Warranty Claim

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If you believe your product is defective and covered under this warranty, you must:

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  1. Contact Us: Notify Panhandle Door, Inc. in writing as soon as you discover the defect. You can do this by emailing our customer service team at customersuccess@panhandledoor.com  or by mail at P.O. Box 1696, Bonners Ferry, ID 83805.

  2. Provide Information: Include the following information in your claim:

    • Your full name and contact information.

    • Your original order number.

    • A detailed description of the defect.

    • Clear photographs or videos of the defect and the surrounding area.

    • The date of purchase and, if known, the date of installation.

  3. Allow Inspection: You must provide us or our authorized representative with a reasonable opportunity to inspect the product, if requested.

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6. Our Remedy for Defects

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Upon receipt and verification of a valid warranty claim, we will, at our sole discretion, and as your exclusive remedy:

  • Repair the defective product at no cost to you.

  • Replace the defective product with a new, equivalent product.

  • Refund the original purchase price of the defective product.

We will not be responsible for any costs associated with the removal, re-installation, or refinishing of the product.

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7. Limitation of Liability

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This warranty is the sole and exclusive warranty provided by Panhandle Door, Inc. in connection with your purchase.

EXCEPT AS EXPRESSLY STATED IN THIS LIMITED WARRANTY, PANHANDLE DOOR, INC. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

In no event shall Panhandle Door, Inc. be liable for any incidental, indirect, special, punitive, or consequential damages, including but not limited to lost profits, lost savings, or loss of use, even if we have been advised of the possibility of such damages.

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8. State Law Rights

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This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

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